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Privacy Policy

At Zamzam Sweets, your privacy matters to us. This policy explains how we collect, use, and protect your information when you shop at zamzamsweet.com.


Information We Collect

When you place an order or browse our website, we may collect:

  • Name, email address, phone number

  • Delivery address and billing information

  • Order history and product preferences

  • Device and browsing data (via cookies)


How We Use Your Information

Your data is used for the following purposes:

  • Processing and delivering your orders

  • Sending order confirmations and updates

  • Remarketing & targeted advertising — We may use your data to show you relevant ads and offers from Zamzam Sweets on platforms like Google, Facebook, Instagram, and WhatsApp

  • Improving your shopping experience on our website

  • Sending you promotional offers, new product launches, and festive deals (you can opt out anytime)


No Return Policy — Exchange & Resolution Only

Please note that Zamzam Sweets does not offer returns on any products.

However, we are fully committed to your satisfaction. If you receive:

  • A damaged or broken product

  • An incorrect item

  • A product with quality concerns

Please contact us within 24 hours of delivery with your order details and we will offer an exchange or suitable resolution at our discretion.

📧 Email: info@zamzamsweet.com 📞Call: [ 022 2347 5422 ]


Data Sharing

We do not sell your personal data. However, we may share it with:

  • Delivery and logistics partners (for order fulfillment)

  • Payment gateway providers (for secure transactions)

  • Advertising platforms (Google, Meta) for remarketing purposes only


Cookies

Our website uses cookies to remember your preferences and show you relevant content. You can disable cookies in your browser settings, though some features may not work properly.


Your Rights

You have the right to:

  • Request access to your personal data

  • Ask us to delete your data (subject to legal obligations)

  • Opt out of marketing communications at any time by replying STOP or emailing us


Data Security

We use industry-standard encryption and security measures to protect your data. Your payment details are never stored on our servers.


Contact Us

For any privacy-related questions, reach out to us:

ZamZam Sweets 🌐 zamzamsweet.com 📧 info@zamzamsweet.com