Shipping Policy
At Zamzam Sweets, we take great care in packing and delivering your favourite mithai safely to your doorstep. Please read our shipping policy below.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation
- Orders placed on Sundays or public holidays will be processed the next working day
- During festive seasons (Eid, Diwali, etc.) processing may take an additional 1–2 days due to high demand
2. Delivery Timeframe
| Location | Estimated Delivery Time |
|---|---|
| Local / Same City | 1–2 Business Days |
| Within State | 2–3 Business Days |
| Pan India | 3–6 Business Days |
- Delivery timelines are estimates and may vary due to courier delays, weather, or peak season demand
- Zamzam Sweets is not responsible for delays caused by the courier partner once the order is dispatched
3. Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout before payment
- Free shipping may be available on orders above a certain amount — check the website for current offers
- Remote or difficult-to-reach areas may incur additional delivery charges
4. Packaging
- All products are carefully packed to maintain freshness and prevent damage during transit
- We use food-safe, hygienic packaging materials
- Gift boxes and premium packaging are available for select products
5. Tracking Your Order
- Once your order is dispatched, you will receive a tracking number via SMS or email
- You can track your order through the courier partner's website using the tracking number
- For any tracking issues, contact us at info@zamzamsweet.com
6. Delivery Attempts
- Our courier partner will attempt delivery up to 2 times
- If delivery fails due to customer unavailability or wrong address, the order may be returned to us
- Re-delivery charges may apply in such cases
- Zamzam Sweets is not responsible for failed deliveries due to incorrect address or contact details provided by the customer
7. Damaged in Transit
- If your order arrives damaged, please take photos immediately and contact us within 24 hours of delivery
- We will arrange an exchange or resolution after reviewing the case
- Claims made after 24 hours will not be considered
8. Currently We Ship To
- We currently ship Pan India 🇮🇳
- International shipping is not available at this time — stay tuned for updates!
9. Contact Us
For any shipping-related queries:
Zamzam Sweets 🌐 zamzamsweet.com 📧 info@zamzamsweet.com 📞 [084228 02323]