वारंवार विचारले जाणारे प्रश्न

 

Are your sweets made fresh?

Yes! Every sweet at Zamzam Sweets is prepared fresh daily using traditional recipes and the finest ingredients.

 

What ingredients do you use?

We use quality ingredients rooted in traditional recipes, including premium nuts, pure ghee, natural flavorings, and select fruits to ensure authentic taste.

 

How long do the sweets stay fresh?

Our sweets stay fresh longer thanks to our MAP (Modified Atmosphere Packaging), which preserves flavor and texture.

 

Do you offer custom packaging for events?

Yes, custom packaging is available for all events, including weddings, corporate gifting, and personal celebrations.

 

Can I customize packaging for weddings or corporate gifting?

Yes, please contact us at least 7 days before your event to arrange custom packaging options.

 

Can I return or exchange an order?

Due to the perishable nature of our sweets, we do not accept returns. However, we quickly resolve any issues with incorrect or damaged orders.

 

How do I report a damaged or incorrect order?

If your order arrives damaged or incorrect, contact our support team within 24 hours of delivery with your order number and images of the product. We will assist you promptly with a replacement, credit, or refund.

 

Can I cancel my order?

Orders can only be cancelled before they are processed or dispatched. Once packed or shipped, cancellations are not possible.

 

How are refunds processed?

If a refund is approved, the amount is credited back to the original payment method within standard banking timelines.

 

How do I contact Zamzam Sweets for support?

Email: info@zamzamsweet.com
Website: https://zamzamsweet.com/